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Shipping and Returns

You may order securely online with VISA, MasterCard, Discover and American Express or via PayPal. You may also place a phone order and mail a check or money order, but those orders will be held for 10 business upon receipt of payment.

Please also feel free to call us toll-free, write us, or e-mail us with questions or to place an order. Our basic shipping rates are listed below. Texas residents are charged 6.25% sales tax and Austin residents 8.25%.

2014 Holiday Hours at Dogstuff:

Offices and Retail Store will be open M-F 10-6 and Saturdays 10-4 between Thanksgiving through the New Year (Central Time Zone).  We will close at 4pm on Christmas Eve 12/24 and New Year’s Eve 12/31.  We will be closed on Sundays and the following days:  Thanksgiving Day 11/27, Christmas Day 12/25, and New Year’s Day weekend 1/1-1/4 resuming normal hours on 1/5/15.

Return Policy:
If for any reason you are not 100% satisfied with our product, please feel free to return it within 30 days of shipment for exchange or refund of the merchandise value. Please notify us within 10 days of receiving your package of your intent to return an item.  Holiday items are not returnable after the holiday.

If your order shipped for free, the amount of postage paid by us to ship to you may be deducted from your refund. To cancel your order, you must call or e-mail us within 24 hours of your order & receive confirmation that the order has been cancelled from our customer service department.

International orders: MUST include an e-mail address so that we may contact you regarding shipping charges with your order.  International orders are not charged shipping until the customer chooses one of the shipping options that we email to you. Customers with billing addresses outside of the United States will be not be charged shipping until their order is ready to ship. Please allow extra time to process orders shipping outside the 48 contiguous states.  If you do not receive an email from worldship@dogstuff.com or shauna@dogstuff.com within 1 week, please check your spam folder.   Any foreign country Duties, Sales Tax, GST or Custom Fee are the responsibility of the customer.  Dogstuff.com is not authorized to quote these fees or collect them.

Shipping: It is our goal to ship all items within 1-2 business days.  We ship using the United States Postal Service or FedEx.  Once the package is shipped, the carrier is responsible for the estimation of delivery date.  Dogstuff does not guarantee any delivery date for any package, only that we will ship in a timely manner.  If a package is not delivered when the carrier specifies, it is the carrier's responsibility to update you on the delivery.  Dogstuff will not refund any shipping fees for packages not being delivered on the carrier's estimated date.  Merchandise will only be refunded when the package is returned to us.

Free Standard U.S. Shipping
Please Note:
Some items are excluded from our free shipping promotions including life size figures, shampoos, conditioners, crates, select nutritional supplements, artwork, and some select giftware. If your order contains some of those items, you will only be charged shipping for those items.  Orders that ship for free may take longer to deliver as they will ship the least expensive way. Orders that qualify for free shipping can only be shipped to one address.  If items are backordered, you will be contacted to approve delay or we will cancel those items and ship what we have for free.  Orders over $59 that do not qualify for free shipping will be calculated at 12% of the purchase price.  We are sorry, but orders shipping to APO addresses do not qualify for free shipping.

 

 

Shipping Rates within the Continental US*

Order Total Shipping
up to $20 $6.95
$20.01 — $40 $8.50
$40.01 — $58.99 $9.95
$59.00 +

FREE!

***Large orders over $300 that do not qualify for free shipping and a few of our items sent domestically may require additional shipping charges. We will notify you, before shipping, if an additional charge is necessary. Additional charges will not be reflected in the automated reply you receive when you place your order, nor will they be calculated automatically on your order form.

Prices and product availability may change without notice. When a price increase is not reflected on the web site, we will notify you before shipping.